CWIZ CALL CENTER

Call Center applications that were previously used by banks, insurance companies or large scaled companies are now among the necessary needs of the small and medium size enterprises.
All of the basic functions that add interactive features to a call center are provided with CWIZ Call Center. It presents all of the characteristics such as welcoming alternatives, agent – supervisor locations, call recording and reporting on a simple and useful WEB interface.

Since it is an IP based system, it enables operators to provide service remotely, from different places (VoIP). Once the operators access to the system, they will be under the control of the supervisor. In this manner, the details of who can take a call at that moment, who is busy and talking for how long can be monitored and reported.

The call center responsible can instantly listen to the call of any operator.

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