SUCCESS STORIES

Aktif Dağıtım Call Center uses CWIZ

Aktif Dağıtım, the paramount distribution company of Turkey has preferred to use CWIZ Call Center for the recently established Customer Services Call Center.

Aktif Dağıtım, carrying on the reliable and successful distribution operation of generally major banks’ credit cards for many years has started a separate Call Center operation under its bodily structure so that individuals who have not received their deliverables for whatsoever reason can have information with respect to their deliverables.

Thanks to this operation, the owners of the deliverables can call 444 0 327 Aktif Dağıtım Call Center and have information in cases where envelops could not be delivered to the related individual due to reasons such as not being present at home. The received calls are first taken by the CWIZ Robot Operator at the call center where 12 agents are employed and if the calling person dials the customer number specified on the slip left, the system examines card of the calling person (where details regarding the name – surname, address and deliverables are contained) from the other system of Aktif Dağıtım. Before agents receive calls waiting in the queue they learn the name and details of the calling person.

Reports of service level, agent and queue status regarding the call center operation can be obtained. Thanks to the CWIZ that is integrated into the current system used by Aktif, agents can login-logout as well as determining their status from the telephones they are using.

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