WHY CWIZ

Low Cost
Low TCO (Total Cost of Ownership)
When the characteristics it has are taken into consideration, CWIZ has the initial cost approximately in the proportion of 1/2, 1/3 when compared to total solutions furnishing service within the same scale on the known IP Telephony structures.

Easy Management
The secondary subject providing cost advantage is that the system minimizes the dedicated technical personnel need since it can be easily managed. The WEB interface designed for the usage of the system is profoundly designed in a simple and decipherable manner. Therefore, the individual who is going to be responsible for the system management does not have to be familiar with the terminology of high information systems.

Integrated Solution
On the classical systems, unites enabling control and interference of telephone and e-mail are different. Therefore, support agreements with individual institutions or parties must be concluded for supporting both of the systems or different parties must be contacted with in cases of trouble. This fact means that a separate support cost for every communication point is required. However, CWIZ presents solutions that are to occur on both of the communication fields with alternatives and a low cost since it is an integrated product.

Fast ROI
The application that provides the most important cost advantage is the VoIP platform presented by CWIZ. Investments made for CWIZ by companies using this characteristic are recovered within 4 to 12 months. A very complicated configuration is not needed for this; furthermore, institutions are not only limited to their own offices and branches with respect to VoIP. Within the limitation of the permission they have, all of the institutions having CWIZ can implicate each other to their own systems and thus internal users can make free of charge calls form one end to the other. Also, thanks to the numbering system, CWIZ users who do not have any connection can make free of charge calls again over the IP media by dialing the CWIZ number of the end user to be called starting with 0830. In the near future, a guide including all of the CWIZ end users will be put into service.
Even a company not using VoIP structure at all, can control telephony costs and gain a monthly saving of 15 % - 45 % due to Dial Plan, Profile Determination, call recording and reporting via CWIZ usage.

Easy Management and Multilanguage Support
CWIZ IP PBX, Sip-Server and Mail Server applications are used and managed over profoundly easy, decipherable and Turkish/English interfaces. Therefore, individuals who are going to both use and manage the system can be adapted to this matter quickly. Besides, characteristics such as enabling to call all numbers with one key, namely Click to Dial accelerates the adaptation of the users to the system.

All-in-one Solution
CWIZ is formed by taking into consideration all of the basic communication needs that might be necessary for an office. It implements both voice and data transfer via single hardware and it also provides protection against spam and antivirus risks that might occur through data communication. Therefore, when a support is needed in the field of communication, interference from one single point will be provided. This fact shall bring in to the company operational ease and time.

Flexybility
CWIZ is open to modifications since it is a software based system. The configuration structure can be identified personalized for individuals and institutions.
The updates regarding the system are implemented centrally and these updates can be forwarded to the companies over WEB. Therefore, a company using CWIZ does not have to tolerate another effort and cost in order to benefit from the innovations and updates providing ease of usage. These processing will be completed again from a screen presented on the WEB interface that can be easily reached.

Integration
CWIZ can be integrated with many software communicating on the standards it has and accordingly, form various solutions. The software required for this integration can be software of any brand besides applications proved themselves on certain brands can also be integrated into the system. Primary applications that can be integrated to the system are as follows; CRM, ERP and Accounting Programs, advanced IVR systems, Call Center.

Especially on integration with CRM applications, it is possible to use communication concept forming the most important stand of customer relationships more efficiently and to monitor the relations of the enterprise with the outside world in the short and medium dated terms. For example, a call received from a customer recorded in CRM system is directly forwarded to the customer representative via the support of existing integration with CWIZ and moreover the menus can be personalized up to details such as the music to be listened to while waiting or the addressing to be encountered in the limelight of the customer details recorded in CRM system.
 
Conformity to the New Communication Technologies
Thanks to its flexible structure and wide integration infrastructure, Cwiz can accommodate with the existing and developing new technologies without bringing forth high costs. Especially, it has the characteristic of benefiting from voice services presented by new generation operators and other services to be represented in relation to this. Since the freedom of telecom has occurred in our country, companies in the fields of alternative voice and data services have become into being and their number increases every single day. The services to be furnished by these companies provide many alternatives and advantages to the companies with respect to voice communication.
Such new solutions that are to be launched on the other communication and security fields can be presented to the users as value added services on the new versions of CWIZ. The design and infrastructure of CWIZ is developed compatible to this.

Reporting
The system having considerably wide range of reporting options provides concrete resources to the administrational management especially with respect to measuring communication efficiency. The system provides profoundly detailed report options regarding both the written communication and voice communication. Especially, thanks to the reports regarding voice communication, actions with respect to the company calls can be determined and communication expenses can be controlled.

Support and System Monitoring via Remote Access
The system has two characteristics enabling remote access; it can be accessed over IP and it is a software based application. By using these characteristics, it is possible to access and interfere with the system remotely at the stage of installation and after-sales. There exists an approval mechanism controlled by the customer in order to perform this operation. In cases of malfunction, the first interference to the demands received by the call center can be made remotely and the solution for the trouble can be provided quickly, apart from the hardware problems.